Effective Date: October 14, 2025

1. Introduction

Welcome to VisitaGensan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register as a Travel Agency on our platform. Please read this privacy policy carefully.

2. Information We Collect

As a Travel Agency, we collect the following information:

• Business Information: Business name, business address, contact details
• Personal Information: First name, middle name, last name, email address, username, password (encrypted)
• Contact Information: Phone number with country code
• Business Documents: BIR Registration Form, DTI Registration Form, Business Permit (Mayor's Permit), DOT Certificate
• Package Information: Travel packages, itineraries, tourist spots included in packages, pricing information
• Location Data: Business address coordinates for mapping purposes

3. How We Use Your Information

We use the collected information for:

• Verifying your business legitimacy and compliance with local regulations
• Creating and managing your agency account
• Displaying your travel packages to potential customers
• Facilitating bookings and reservations
• Communicating important updates about the platform
• Improving our services and user experience
• Ensuring compliance with legal obligations

4. Information Sharing

Your information may be shared with:

• Customers: Business name, packages, contact information (for booking purposes)
• Government Agencies: Required business documents for verification purposes
• Platform Administrators: For account approval and monitoring compliance
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your account (subject to legal retention requirements)
• Opt-out of marketing communications

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Business documents may be retained longer to comply with legal obligations.

8. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@visitagensan.com
• Phone: +63 XX XXXX XXXX

Effective Date: October 14, 2025

1. Acceptance of Terms

By registering as a Travel Agency on VisitaGensan, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our platform.

2. Eligibility

To register as a Travel Agency, you must:

• Be a legally registered business in the Philippines
• Hold valid BIR registration and DTI registration
• Possess a current Business Permit (Mayor's Permit)
• Have a valid DOT (Department of Tourism) Certificate
• Comply with all local tourism regulations

3. Account Registration and Approval

• All registrations are subject to admin approval
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• We reserve the right to reject any application without providing reasons
• False information may result in immediate account termination

4. Agency Responsibilities

As a registered Travel Agency, you agree to:

• Provide accurate information about all travel packages
• Honor all bookings and reservations made through the platform
• Maintain valid business licenses and permits
• Comply with all applicable tourism laws and regulations
• Provide quality service to customers
• Respond promptly to customer inquiries and complaints
• Keep your business information and documents up to date
• Not misrepresent any tourist spots or services

5. Package Listings

• You may create and manage travel packages using tourist spots listed on the platform
• Package information must be accurate and up-to-date
• You are responsible for pricing and package inclusions
• Misleading or fraudulent packages will result in removal and possible account suspension

6. Booking and Payment

• You are responsible for managing bookings made through your packages
• Payment terms and methods are subject to platform policies
• You must honor confirmed bookings or provide appropriate refunds
• Cancellation policies must be clearly stated in your packages

7. Prohibited Activities

You may not:

• Use the platform for any illegal activities
• Post false, misleading, or fraudulent information
• Harass or discriminate against customers
• Attempt to bypass the platform for direct bookings to avoid fees
• Interfere with the platform's operation or security
• Violate any intellectual property rights

8. Platform Fees

• Platform usage may be subject to service fees or commissions
• Fee structures will be communicated clearly
• Fees are subject to change with advance notice

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms and Conditions
• You provide false information
• Your business licenses expire or are revoked
• You receive multiple customer complaints
• You engage in fraudulent activities

10. Liability

• You are solely responsible for your business operations and customer service
• VisitaGensan is not liable for disputes between you and customers
• You agree to indemnify the platform against claims arising from your services

11. Intellectual Property

• You retain rights to your business information and content
• By posting content, you grant us license to display it on the platform
• You may not use our trademarks without permission

12. Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration under Philippine law if mediation fails

13. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of the Republic of the Philippines.

15. Contact Information

For questions about these Terms and Conditions:

• Email: support@visitagensan.com
• Phone: +63 XX XXXX XXXX