Effective Date: October 14, 2025

1. Introduction

Welcome to VisitaGensan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register as a Tourist Spot Owner on our platform. Please read this privacy policy carefully.

2. Information We Collect

As a Tourist Spot Owner, we collect the following information:

• Business Information: Business name, tourist spot location, address with coordinates
• Personal Information: First name, middle name, last name, email address, username, password (encrypted)
• Contact Information: Phone number with country code
• Legal Documents: Purok Clearance, Barangay Business Permit, Business Permit (Mayor's Permit)
• Tourist Spot Information: Spot name, description, category, subcategories, images (standard and 360°), amenities, services, activities, rates
• Location Data: GPS coordinates (latitude/longitude) for mapping purposes
• Booking Information: Visitor bookings, availability schedules, pricing information

3. How We Use Your Information

We use the collected information for:

• Verifying your business legitimacy and compliance with local regulations
• Creating and managing your tourist spot owner account
• Displaying your tourist spot to visitors and travel agencies
• Facilitating bookings and reservations
• Providing location-based services and navigation
• Processing payments and managing revenue
• Communicating important updates about your listings
• Improving our platform and user experience
• Ensuring compliance with legal obligations

4. Information Sharing

Your information may be shared with:

• Visitors and Tourists: Tourist spot information, location, amenities, services, activities, pricing, contact details
• Travel Agencies: Spot details for inclusion in travel packages
• Government Agencies: Required business documents for verification and compliance
• Platform Administrators: For account approval and monitoring compliance
• Legal Authorities: When required by law or to protect our rights

5. Public Information

The following information will be publicly visible on the platform:

• Tourist spot name, description, and category
• Location on the map (coordinates)
• Photos and 360° images
• Amenities, services, and activities offered
• Rates and pricing information
• Contact information for booking purposes

6. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Your legal documents are stored securely and only accessible to authorized personnel for verification purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your tourist spot information
• Request deletion of your account (subject to legal retention requirements)
• Archive or unarchive your tourist spot listings
• Control visibility of your tourist spot

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Legal documents and booking records may be retained longer to comply with legal obligations and tax requirements.

9. Image Rights

By uploading images of your tourist spot, you confirm that you have the right to use these images and grant us permission to display them on the platform for promotional purposes.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@visitagensan.com
• Phone: +63 XX XXXX XXXX

Effective Date: October 14, 2025

1. Acceptance of Terms

By registering as a Tourist Spot Owner on VisitaGensan, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our platform.

2. Eligibility

To register as a Tourist Spot Owner, you must:

• Be the legal owner or authorized representative of the tourist spot
• Hold valid Purok Clearance
• Possess a current Barangay Business Permit
• Have a valid Business Permit (Mayor's Permit)
• Comply with all local tourism and environmental regulations
• Meet health and safety standards

3. Account Registration and Approval

• All registrations are subject to admin approval and verification
• You must provide accurate and complete information about your tourist spot
• You are responsible for maintaining the confidentiality of your account credentials
• We reserve the right to reject any application or remove listings that do not meet our standards
• False information may result in immediate account termination and potential legal action

4. Tourist Spot Owner Responsibilities

As a registered Tourist Spot Owner, you agree to:

• Provide accurate and up-to-date information about your tourist spot
• Maintain the tourist spot in good condition
• Ensure visitor safety and comply with health and safety regulations
• Honor all bookings made through the platform
• Maintain valid business licenses and permits
• Keep your listing information current (rates, availability, amenities, etc.)
• Respond promptly to visitor inquiries and booking requests
• Provide the services and amenities as listed
• Follow environmental protection guidelines
• Not discriminate against visitors based on race, religion, gender, or nationality

5. Tourist Spot Listings

• All information about your tourist spot must be truthful and accurate
• Photos must accurately represent the current state of your tourist spot
• Pricing information must be clear and up-to-date
• Amenities and services listed must be actually available
• You must update your listing if there are any changes
• Misleading information will result in listing removal and possible account suspension

6. Booking and Reservations

• You are responsible for managing bookings made through your listing
• You must honor confirmed bookings or provide appropriate refunds
• Cancellation policies must be clearly stated
• You must maintain accurate availability calendars
• Overbooking is your responsibility to manage

7. Pricing and Payments

• You set your own rates and pricing
• Payment terms are subject to platform policies
• Platform fees or commissions may apply
• Fee structures will be communicated clearly
• You are responsible for applicable taxes

8. Visitor Safety and Liability

• You are solely responsible for visitor safety at your tourist spot
• You must comply with all safety regulations and standards
• You must provide adequate safety equipment where necessary
• Warning signs must be posted for hazardous areas
• You must have appropriate insurance coverage
• VisitaGensan is not liable for incidents at your tourist spot

9. Prohibited Activities

You may not:

• Use the platform for any illegal activities
• Post false, misleading, or fraudulent information
• Operate without valid permits and licenses
• Allow activities that harm the environment
• Discriminate against or harass visitors
• Attempt to bypass the platform to avoid fees
• Interfere with the platform's operation or security
• Use copyrighted images without permission

10. Content and Intellectual Property

• You retain ownership of your photos and content
• By posting content, you grant us license to display it on the platform for promotional purposes
• You must have rights to all images and content you upload
• You may not use our trademarks without permission

11. Reviews and Ratings

• Visitors may leave reviews about your tourist spot
• You may respond to reviews professionally
• You may not manipulate reviews or ratings
• Fraudulent reviews will be removed

12. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms and Conditions
• You provide false or misleading information
• Your business licenses expire or are revoked
• You receive multiple visitor complaints
• Safety violations occur at your tourist spot
• You engage in fraudulent activities
• You fail to maintain required standards

13. Inclusion in Travel Packages

• Travel agencies may include your tourist spot in their packages
• You agree to honor bookings from travel agency packages
• Pricing and terms for agency bookings may differ from direct bookings

14. Environmental Responsibility

• You must comply with environmental protection laws
• Sustainable tourism practices are encouraged
• You must properly manage waste and pollution
• Protection of natural resources is mandatory

15. Liability and Indemnification

• You are solely responsible for your tourist spot operations
• VisitaGensan is not liable for disputes between you and visitors
• You agree to indemnify the platform against claims arising from your tourist spot
• You must maintain adequate insurance coverage

16. Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration under Philippine law if mediation fails

17. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

18. Governing Law

These terms are governed by the laws of the Republic of the Philippines and local regulations of General Santos City.

19. Contact Information

For questions about these Terms and Conditions:

• Email: support@visitagensan.com
• Phone: +63 XX XXXX XXXX